Why Is Home Improvement One Of
The Most Complained About Industries?

It’s Because Industry Standards
Just Aren’t Good Enough…

The hard truth about window & door replacement is that industry standards just aren’t good enough.

We couldn’t believe it when we first read it… home improvement is one of the most complained about industries in the market place today — right up there with car dealers, cell phone service providers, and cable TV.

But the facts don’t lie. According to the Better Business Bureau, general contractors received over 2 million inquiries in one year alone… that was a 71% increase over the year before. Even ABC News chimed in with an article that showed Home Improvement / Construction as the #2 most complained about industry beat out only by the auto industry.

It’s far too easy for less-than-reputable contractors to hide shoddy work and then just change their business name when it’s convenient. That’s why we decided to create our own standards and we put them in writing.

In our guide, you will find everything you need to judge any contractor, including a handy checklist. Use the guide and checklist to determine if the contractor you are considering is worthy of entering and working on your home… and that includes even us.

Simply fill out the form below to download your free copy.

Contractor Standards Guide

Renewal by Andersen of Alaska

4.5

Based on 210 reviews

See all reviews Write a review

Based on 259 reviews

Steve and James are awesome! They are super nice and knowledgeable. They weatherproofed my french doors. Snow and ice were coming in and I was losing a tremendous amount of heat. I'll be going with a new quality sliding door with this company even though they were not trying to sell me anything at all. I trust them. I wish I had known about their products and service before now. Thank you so much!

Hannah Mae

19:45 07 Jan 22

Steve and Craig were the best!
Very polite and respectful!
Got right to work! When they finished outside they came inside and revised my weather proofing for the front door!
Steve left his gloves behind- I called to let him know and he said he wouldn’t come back to get them— I could keep them !
Very thankful for your service!
Sincerely,
Laurel

Laurel Vincent

00:26 07 Jan 22

All three of the Anderson employees we have encountered have been super professional and approachable. First Javonka, then Aaron, and today Craig. We are very happy we chose Anderson Renewal to help with our remodel. Thank you all! Janice and Michael, Homer AK

Janice Holden

00:12 01 Dec 21

This experience is based on two
employees involved, Kylee Hickok, design consultant, and Brian, who came out following day to establish an “exact mea-
surement for our project.
As I have already rated the de-
sign consultant, this evaluation
reviews, Brian, the installation
manager, and the visit to obtain
the “technical measure.”
Brian was on time, friendly, and
quickly established dimensions
for my project. In addition, I had him look at a minor repair (my
fault) on a previously installed
bedroom window downstairs.
The difference in that room is
phenomenal as a space heater
was used before when spend-
ing time there!
Forced air systems make lower
floors difficult to maintain com-
fort, but that purchase 4 1/2 years ago along with entry door
has proven to be a great decis-
ion!

Fred Jacoby

21:27 17 Nov 21

Very good product and they work with you.

Cheryl Gargrave

14:13 15 Oct 21

The service and people are very professional and friendly. I enjoyed talking to both Madison and Craig. I am looking forward to having my new sliding door installed.

Marilyn Tuttle

22:49 07 Oct 21

We're in the process of replacing all the windows on the main floor. Steve Tuttle, the Installation Manager, stopped by this morning to measure all the windows and verify the window choices we made, earlier. Steve arrived exactly on time and well prepared to do a thorough job of measuring for installation. Steve is professional in both attitude and action. This seems to be a trait exemplified by all the employees of Renewal by Andersen of Alaska. Our experience to this point in the process has been fantastic. I highly recommend considering Renewal by Anderson of Alaska if you're considering window replacement.Update 9/3/2021: Our windows are installed and they are absolutely fantastic!! The windows are Andersen, so, obviously, they're high quality and beautiful, but our installation team, Bobby and Aaron, went above and beyond. They are the epitome of Professionalism and Customer Service. Again, if your considering window replacement, we highly recommend Renewal by Andersen Alaska.

E. Phil Haley

19:33 03 Sep 21

Just had Jesse’s presentation & Craig out for the measurements. This is the best customer service ever! All my questions were answered straight away, everything was explained very well. This process has been so simple. I’m looking forward to having the best windows that are offered. 👍😊
If you need windows replaced or new windows, make sure to have this team out from Renewal by Anderson. It’s worth it!
Thank you Jesse & Craig! 💜

Sue Freie

22:40 22 Jul 21

Robert was very professional and informative.

Tammy Ranee Bailey

20:50 12 Jul 21

Daniel Perez has shown his dedication and expertise on what he does. He showed accuracy in measuring the windows that will be installed. For the short period of time that I spent watching him and chatting with him gave me an impression that he is knowledgeable and a very valuable asset to the company. He was respectful too and was able to answer all my questions. He is an employee for keeps.

Yolly Neal

04:14 08 Jul 21

The professional service from time of order with Nick Zapata and the visit from installation manager Robert Johnson. Both Nick and Robert were very informative. Robert came by after order of windows to assure window measurements and specifics of install to new dining room. He also spoke with our contractor to verify windows opening measurements. The Anderson install crew, Jacob and Manny were very efficient and personable. Jacob explained the install and approximately how long job would take. After job was completed Jacob showed us every window, and how to operate, remove and replace , including the screens. The windows are beautiful !! We would also like to thank Marquelle the customer representative, of keeping us informed of delivery and setting up install date. My wife and I can’t say enough about the professional service we received. Our room addition is not completed yet, but when it is we will be sending pictures. We are so impressed with Anderson service and quality of windows, we have ordered 3 more windows and a sliding glass door. Thank you Nick, Robert, Marquelle , Jabob and Manny.

Chuck Pettijohn

21:33 07 Jul 21

Salesman Nick was quite knowledgeable about the product and company history, personable and helpful. He answered all questions to my satisfaction and gave good advice regarding window maintenance. Follow up scheduler Derek was very helpful as well and made custom changes to the installation plan to get a better result. He also answered all my questions.

earl kubota

05:17 04 Jul 21

was very informative, and worth the value. going to get all the windows done. very pleased with all the processes of getting a window fixed. thank you Anderson of Alaska Team.

Mary White-Meacham

05:23 26 Jun 21

I can't say enough good things about the people who work for Anderson. Derrick measured for my doors and is absolutely wonderful to work with-professional, detailed oriented, and wanting to get things right and this is a challenge in older log homes which I have. When he came, he checked on the windows which he had also measured for just to make sure that they were working well. It is his dedication to quality and customer service that makes folks keep coming back. You are very lucky to have him working for you!

Ann Buzby

20:04 21 Jun 21

I requested Renewal by Anderson of Alaska to install a picture window for a circa 1940's log house. Quote process was professional and thorough and Mel Ramos did an excellent job with the proposal and setting up the subsequent filed measurements for window fabrication.Brian Harris did the field measurements and proceeded to do an exacting evaluation and explanation of the process. The age of the log house made the project interesting. Brian's experience with remodels in Alaska allowed him to address certain issues more common to "older" home. Brian also did a professional and efficient job.

Joe Alston

00:25 29 May 21

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Why Is Home Improvement One OfThe Most Complained About Industries?

It’s Because Industry StandardsJust Aren’t Good Enough…

Contractor Standards Guide

Why Is Home Improvement One Of
The Most Complained About Industries?

It’s Because Industry Standards
Just Aren’t Good Enough…